LAWNUMBRELLAS.COM

policy

Not returnable

* SWIMMING  POOLS , POOL LINERS ,POOL DECKS, POOL VACUUMS, CHEMICALS,, POOL LIGHTING, POOL COVERS, AQUABOTS, HOT TUBS, SPAS, STEAM SHOWERS , SAUNAS, WHIRLPOOL BATHS,  CARTER GRANDLE FURNITURE, RESIN SHEDS, COMMERCIAL & CONTRACT PATIO FURNITURE ARE NOT RETURNABLE

Special Orders Not Returnable.

International Shipments not returnable

·         NO RETURNS AFTER 30 days,

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Items Which May be Returnable

Certain Unopened Merchandise-Other  than items listed above, as not returnable, items that have not been opened may be returned by customer for full refund except for 2 way shipping and handling

Opened Merchandise, (other than non-returnable merchandise) if returned in original packaging, may be subject to restocking charge not to exceed 15% of purchase price. (No credit for shipping and handling) send the item back in original packaging along with a note or copy of your order and your credit card number for credit –There is no restocking charge for goods that are exchanged or defectives that are replaced. 

Items damaged in shipping,

1. a claim must be made with freight carrier who delivered your product, if ups call 1-800 pick ups and have your tracking number on hand. If delivered by a freight company forward a copy of your signed Bill of lading to us.-make sure you notify the freight company of your claim and get a claim number.
NOTE: IF GOODS ARRIVED DAMAGED- MAKE A NOTATION ON THE DELIVERY BILL OF LADING

2. REFUSE  IF DAMAGED

SPAS, SAUNAS, HOT TUBS, STEAM SHOWERS, BEADED LINERS, SAFETY COVERS, IN GROUND POOL LINERS, CUSTOM MADE COVERS OR  CUSTOM  MADE  POOL LINERS

( we recommend if box is damaged on one of the above items, to check inside for damage before accepting the shipment)

If unsure call toll free 1 866 462 7337 or 1 877 4 BIGREDS

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Items damaged after use

Tents and umbrellas are fragile items that if left out in the wind, will break. In addition, if caught by a wind they can damage other items in your yard. This is clearly set forth on the order page when you ordered your umbrella tent or Gazebo. Accordingly no credit will be issued for items damaged by abuse, misuse or neglect by customer. No credit or return is authorized for canvas or fabrics that are torn off the seam.

Pool liners are only warranted in the seams- If you get a hole off the Seam they can be repaired with an underwater patch kit.

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Warranty- There are no warranties made by Redspools.Com

 except the Reds Pools Quality Assurance

“All products we sell  will  have all the parts and be in working order at the time of  shipment. Customer must  make claim within 10 days of receipt of goods and/or  customers inspection.”

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Manufacturers Warranties

All Swimming Pools are  covered for structural failure (defects in material or workmanship) by manufacturers warranties which may vary (from 30 days for intex pools to ltd lifetime warranties on Poseidon Pools)

SEE OUR WEBSITE FOR VARYING WARRANTIES. WHEN YOU GET YOUR PRODUCT BE SURE TO MAIL OFF WARRANTY REGISTRAYTION CARD AND KEEP YOUR COPY

All pool liners are warranted in the seams against  seam separation

Intex motors warranted by manufacturer 30 days, all other filter motors

Are covered by 1 year manufacturer’s warranties.

Generally  where covered under warranty  , Replacement parts or repair  will be provided at the option of Manufacturer. Goods must be presented at Redspools.Com Warehouse or designated address stated on manufacturers warranty registration card  by and at the expense of  buyer for disposition. Replacements will be shipped from Redspools.Com or manufacturer to Customer at no charge unless damage was due to negligence, misuse , abuse of customer or damaged by third party shipper or if warranty is pro rata. ( in which case pro rata charges for repair or replacement will apply)  

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR WRITTEN AUTHORIZATION.

Include a copy of your order with your returned product. Be sure to give name, email address, phone number and reason for the return. Send to Reds warehouse at the address listed below.

TO OBTAIN WRITTEN AUTHOIZATION EMAIL CUSTOMERSERVICE@REDSPOOLS.COM

All return authorizations are void after 30 days.

No credit or replacement will be allowed for items damaged by abuse, misuse or neglect by customer.
No credit for items returned after 30 days of receipt.

CUSTOMER ASSUMES ALL SHIPPING  COSTS REGARDLEDD OF FAULT OF SELLER OR MANUFACTURER AND WILL HOLD SELLER HARMLESS FROM MISTAKES OF MANUFACTURER IN LABELING THAT REQUIRE SUBSTITUTIONS OR REPLACEMENT

In no event will Redspools.Com be responsible for shipping and handling charges , including but limited to cases that have been mismarked by the factory, Damaged or missing parts, wrong colors or non material claims  by customer. Redspools shall not be responsible for delivery or redelivery  of components or installation or reinstallation of component or installation, reinstallation, delivery or redelivery of entire item itself.

Items shipped with “Free Shipping”

* Free Shipping is only if you keep it.
In event of return or refusal of shipment customer shall forfeit funds equivalent to actual cost of 2 way shipping.

Notice To Swimming Pool Buyers       Terms & Conditions